At Pumbara Safaris, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or book a safari or travel experience with us.
1. Information We Collect
We may collect the following information:
- Full name
- Email address
- Phone number
- Nationality and country of residence
- Travel preferences and special requests
- Passport information (only when required for bookings)
- Emergency contact information
- Payment and billing details
- Website usage information through cookies and analytics
2. How We Use Your Information
We use your information to:
- Process and confirm your bookings
- Provide customized safari and travel experiences
- Communicate booking updates and travel information
- Respond to inquiries and customer support requests
- Process payments and issue invoices
- Improve our website and services
- Send promotional offers and newsletters (only if you have chosen to receive them)
- Meet legal and regulatory requirements
3. Payment Security
Payments are processed through secure payment methods. Pumbara Safaris does not store complete credit or debit card details on its servers. We work with trusted payment providers to ensure your transactions remain secure.
4. Sharing Your Information
We respect your privacy and do not sell or rent your personal information.
Your information may only be shared with trusted partners when necessary, including:
- Hotels and lodges
- National parks and reserve authorities
- Transportation providers
- Professional safari guides
- Payment service providers
- Government authorities where legally required
These partners receive only the information necessary to deliver the services you have booked.
5. Cookies
Our website may use cookies to:
- Improve website performance
- Remember your preferences
- Analyze website traffic
- Enhance your browsing experience
You can disable cookies through your browser settings, although some website features may not function properly.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
While we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your travel arrangements
- Meet legal, tax, and accounting obligations
- Resolve disputes
- Improve future customer service
When your information is no longer required, it is securely deleted or anonymized.
8. Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Request a copy of your personal data
To exercise these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. Pumbara Safaris is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
10. Children’s Privacy
Our services are not directed toward children under the age of 18 without parental or guardian involvement. We do not knowingly collect personal information from children except where necessary for family travel bookings.
11. Changes to This Privacy Policy
Pumbara Safaris may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be published on this page with a revised effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Pumbara Safaris
Email:Â info@pumbarasafaris.com
Website:Â www.pumbarasafaris.com
Thank you for choosing Pumbara Safaris. Your trust is important to us, and we are committed to protecting your privacy while delivering unforgettable safari experiences.